AT GOWOA, WE STAND BY OUR PRODUCTS 100%. THAT’S WHY WE HAVE A 100 DAY, 100% MONEY-BACK, SATISFACTION GUARANTEE AND A ONE-YEAR LIMITED REPLACEMENT WARRANTY IN THE UNLIKELY EVENT OF MATERIALS OR MANUFACTURING DEFECTS.
Once submitted, orders can’t be cancelled or refunded until you’ve received your shipment. We have a 100 day, 100% Money Back Guarantee beginning when item is received with proof of purchase and up to a 1 year limited replacement warranty in the unlikely event of materials or manufacturing defects. If you are unhappy with your GoWOA product, please follow our return instructions and send all items back for an exchange or a refund (Purchase Price Excluding Shipping). It’s that easy. Questions about our warranty? Click Here
PLEASE DO NOT:
- Return any products without a return authorization
- Send returns to our office address
- Attempt to make a return in person
WE CANNOT ACCEPT A RETURN IF:
- A returned product does not meet GoWOA’s return requirements
- A return is missing pieces or components
- A return is received at the wrong address
- A return request is made to GoWOA more than 100 days from the date you received your item
- The item is damaged or permanently altered in any way
- The item is dirty
- The item has been written on or shows other signs of damage
RETURN or EXCHANGE INSTRUCTIONS
- Ensure the items you wish to return meet our return requirements listed above.
- Please email email@example.com We will give you an RA# and directions for sending the product back to us. Shipping costs to return or exchange product are the customer’s responsibility. Please include your order number.
- Fill out the returns section of the packing slip, place merchandise and completed return form in the original packaging, Please be sure to write the RA# on the outside of your package and ship it within 14 days of receiving your RA # to the following address:
13423 Blanco Rd #237
San Antonio, TX 78216
*IMPORTANT: Packages that arrive without the RA# on the outside will be refused and sent back.
When packing your return, please:
- Ensure products are clean and dry, both inside and out and
- Fold products carefully to avoid unnecessary creasing or wrinkles.
- Returns typically take 12 – 15 business days to process from the day they are shipped back to our warehouse. If you need a return processed more quickly, please call or email us and we’ll do our best to accommodate.
- You will receive an email once your refund is processed.
If you have questions or concerns anytime, feel free to contact us at firstname.lastname@example.org